Microsoft Dynamics CRM is a customer relationship management (CRM) solution assisting organisations’ to improve sales effectivity, service engagement and marketing. It provides business intelligence, productivity and social insights via one managed service.
How can CRM benefit an organisation?
Drives organisation efficiency by focusing on marketing, sales and customer service. The CRM system is beneficial for decreasing costs. Improves ROI by utilising marketing and sales force automation as well as focusing on customer satisfaction and relationships.